I want you to love what you bought. So if you aren’t completely happy with your purchase, I offer an easy 7 day replacement policy. Lost, damaged, or incorrect orders are replaced for free. Please contact me within 7 days of receiving your order.

​

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact me with any return questions at hello@sophiajenny.com

​
 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on commissioned, custom or personalised artworks, sale items or gift cards.

​
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 

 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.